Forward All CSS keeps changing

[dlexande1]

Hello all,

I have joined an organization running CUCM version 8.0.2, and I am finding all kinds of head scratching configurations. Phones in the organization are configured with a Forward All CSS that allow calls to be forwarded to a local number, I changed this CSS for a user to one that is allowed to make long distance calls and that worked for that evening. The next morning the user removed the call forward but later decided to forward the calls again but could not. The Forward All CSS reverted back to the original local only CSS, I have duplicated this several times with my phone and the issue is consistent. I have checked that there are no BAT jobs running, there is not a database issue, I have run out of ideas. Has anyone seen this before or know how can I correct this?

[Jitender Bhandari · Accepted solution]

Hi,

I will point you to

"CFA CSS Activation Policy" under Call manager service parameters

Description below   This parameter determines the calling search space that is used when Call Forward All (CFA) is activated through the CFwdAll softkey on the phone. Valid values include:
With Configured CSS - the primary and secondary CFA Calling Search Space is used. Note that the primary CSS and secondary CSS on line page will not be updated when activating CFA on a phone.
With Activating Device/Line CSS - the primary and secondary CFA Calling Search Space will be updated with primary line Calling Search Space and activating Device Calling Search Space. Note that the primary CSS and secondary CSS on line page will be updated when activating CFA on a phone, where primaryCSS = lineCSS, and secondaryCSS=device CSS. Special cases include the following:
1. if lineCSS=null, then primaryCSS=null, and secondaryCSS=device CSS
2. if deviceCSS=null, then secondaryCSS=null, and primaryCSS = lineCSS
3. if lineCSS=deviceCSS, then primaryCSS=lineCSS, secondaryCSS=null.
      This is a required field.
      Default:  With Configured CSS

HTH

JB

[dlexande1]

This worked great, thanks for pointing me in the right direction.

[Jitender Bhandari]

Glad i could help i can understand this can be mind bending, when i first saw it on customers CUCM i though it was affected by a ghost.

JB