Hunt Pilot not working right (looping) for translated TF calls, works internally

[saul1]

I have a hunt pilot setup with a hunt list that has two line groups.

In the office if I call it it works properly, it goes through the first LG, then the second, then goes to VM.

Now, I have a TF number setup with a Translation pattern to go to that hunt pilot and when I call this TF number it hits the hunt pilot but it doesn't work the same.  What is happening is that it is looping the hunt list 3 times before going to VM.  So it rings LG1, LG2, LG1, LG2, LG1,LG2, then VM.

I have no idea why it is doing this.  Can anyone help?

Thanks,

Saul

[Mohammed al Baqari]

How they calls are coming from from TF to CUCM? Is its through a SIP trunk.
You need to check if CUCM is getting multiple setup requests and processing
them which is causing the loop or it is single setup message.

[saul1]

Yes, it is through a Sip trunk.

The funny thing is that if I only have one LG in the HL this problem does not occur. 

[Mohammed al Baqari]

Check if multiple setup messages are being received which is triggering the
loop Most likely with each setup cucm is trying hunt-pilot as new attempt
which seems to be a loop.

[saul1]

I looked in the real time monitor and it is seeing it as three different calls. I don't know why or how to fix it though.  Any thoughts?

Thanks for your help.