Implementing a sip trunk from a cloud PBX and ACD to an ITSP

[Mujeeb Shaik]

Hi all, trust you are doing well,

We have an ISR 4331 voice gateway, our client wants to use it to establish a sip trunk to the itsp for routing all the incoming calls through this path to their call center housing the above mentioned voice gateway. They are using a cloud based PBX+ACD+IVR solution from "Mediatel-Dialogic"for call processing and contact center services like ACD & IVR. is this achievable.

I Will be highly grateful if someone can guide me with the call flow and configurations required, especially if there are some implementation studies documented in detail for cases like these.

Thank you,

Mujeeb

[Rajan]

Hi Mujeeb,

You need to provision 4431 as a CUBE to perform IP to IP gateway functionality. You can find few white papers for these kind of implementations in the below link:

https://www.cisco.com/c/en/us/solutions/enterprise/interoperability-portal/networking_solutions_products_genericcontent0900aecd805bd13d.html

HTH
Rajan
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