Installing cisco 8845 ip phones firmware in call manager

[Malik]

Hi Cisco Gurus,

I have a question about installing a new firmware for cisco 8845 ip phones in call manager. I have a client who are going to provision 500ish phones in their company and i have been asked to do the upgrades..

I have the following details and steps carried out so far.

CUCM Active Version: 10.5.2.12901-1

firmware:  cmterm-8845_65-sip.11-7-1-17.k3.cop.sgn

The firmware has installed correctly, but I can only see it in  cisco unified OS admin > show > software > ccmterm-8845 (firmware file name). However, I can not see this firmware in device defaults, device default firmware in CM admin.

Also, just adding to this question, I have only installed this file on PUB, restarted TFTP service but still I cannot see the firmware in device defaults. I have not rebooted my cluster because i do not need any service disrruption.

You can also view images by clicking these links here:

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[Jaime Valencia]

http://docwiki.cisco.com/wiki/CUCM_FAQ#Adding_support_for_new_endpoints

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/matrix/CMDP_BK_CCBDA741_00_cucm-device-package-compatibility-matrix/CMDP_BK_CCBDA741_00_cucm-device-package-compatibility-matrix_chapter_00.html

[Malik]

Thanks Jaime, I was able to fix the problem with the phone. I was installing the .cp.sgn firmware files only when i should have been installing the devpack on the cucm.