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IP Communicator + Win10 = Audio cutting out with windows notifications

zachw
Level 1
Level 1

Hi all, hoping for some guidance on how to remedy this issue. I never had problems with windows 7 but since getting my laptop re-imaged to windows 10 I've been having issues regularly.

 

When I am using the desktop windows IP communicator, I've noticed that the audio completely cuts out for 3? seconds or so whenever I get an audible windows notification (example - instant message, error opening file, etc.).  I can't find any documentation that explains how to fix this, but it is unusable to the point where I have had to go back to using a regular phone to call in.  

 

Thanks ahead of time!

1 Reply 1

Aeby Vinod
Level 3
Level 3
Support for Win 10 came on 8.6.5, nevertheless make sure you are in the latest release 8.6.6 to rule out a compatibility issue?

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cipc/8_6_6/Release_Notes.html

Please rate if you find this helpful.

Regards,
Aeby


Please rate if you find this helpful.

Regards,
Aeby