IP PHONE 7941 SERIES

[melissa_tuchmann]

Hi,

I have problems with an IP PHONE 7641. All buttons are turned on, there is no dialtone and the screen is off. I tried to change it to other port but won't work.

[Carlo Poggiarelli]

Hi Melissa.

Which CUCM/CUCME version ar you running?

Have you tried factory reset?

If you need the procedure, here is the link 

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-ip-phone-7900-series/15254-7960-default.html

HTH

Regards

Carlo

[melissa_tuchmann]

I did it but won't work.

[Carlo Poggiarelli]

Hi Melissa.

Which version of CUCM are you running.

You should also make sure that ip phone is correctly receiving ip address and 150 option.

Please let me know

Regards

Carlo