IP Phone Authentication failed - Custom Alert

[Gidonitzhak]

Hi,

I have a secure environment, that include call manager cluster in version11.5.1(su3)

I am using authentication string as my method to authenticate

I need to create a custom alert when phones are failing to authenticate.

Can someone please refer me to a guide how to do it?

Thanks,

[Jaime Andres Roldan Schmidt]

Hello Gidonitzhak,

If the authentication failures appear at the Alternate Syslogs, you might want to create a custome SyslogStringMatchFound alert from RTMT.

You might want to check the following link:

 https://supportforums.cisco.com/t5/ip-telephony/rtmt-alert-for-specific-phone-cti-route-point/td-p/3204452

Instead of creating an alert for the phone unregistering you can check how the alert is triggered in the Syslogs and create your custom alert for the authentication failure.

I hope this information is helpful. If this does answer your original question I would really appreciate if you mark this as the answer. If you still have more doubts, or this is not the information you are looking for, please reply again with more details.

Best Regards, Jaime.

[Gidonitzhak]

Thank you!!

I will try it and will back with answers