hello,
we're facing an issue with one of our branch offices. the issue is that two phones there (8851 model) keeps giving busy tones when tryin to call them. also when they pick up the line and try to press any number it gives busy tone directly. both phones are registered fine. they were working before and this suddenly happened. i changed the codec, tried reset factory with no hope.
below CCSIP log when i try to dial the number 302 from my extension 2773
Mar 14 09:28:22.895: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
INVITE sip:302@192.168.1.100:5060 SIP/2.0
Via: SIP/2.0/TCP 172.24.128.102:5060;branch=z9hG4bK133ef545abf13b
From: "Akram Al Sheikh" <sip:2773@172.24.128.102>;tag=13693128~e6e28775-6cc7-4b93-b983-5ce737e574da-38768118
To: <sip:302@192.168.1.100>
Date: Tue, 14 Mar 2017 09:28:22 GMT
Call-ID: 8fd9c480-8c71b7b6-5e72a-668018ac@172.24.128.102
Supported: timer,resource-priority,replaces
Min-SE: 1800
User-Agent: Cisco-CUCM11.0
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
CSeq: 101 INVITE
Expires: 180
Allow-Events: presence, kpml
Supported: X-cisco-srtp-fallback,X-cisco-original-called
Call-Info: <sip:172.24.128.102:5060>;method="NOTIFY;Event=telephone-event;Duration=500"
Call-Info: <urn:x-cisco-remotecc:callinfo>;x-cisco-video-traffic-class=DESKTOP
Session-ID: 9df18ec6eb7797afd0cd89aa13693107;remote=00000000000000000000000000000000
Cisco-Guid: 2413413504-0000065536-0000064343-1719670956
Session-Expires: 1800
P-Asserted-Identity: "Akram Al Sheikh" <sip:2773@172.24.128.102>
Remote-Party-ID: "Akram Al Sheikh" <sip:2773@172.24.128.102>;party=calling;screen=yes;privacy=off
Contact: <sip:2773@172.24.128.102:5060;transport=tcp>
Max-Forwards: 69
Content-Length: 0
Mar 14 09:28:22.903: //3787/8FD9C4800000/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 100 Trying
Via: SIP/2.0/TCP 172.24.128.102:5060;branch=z9hG4bK133ef545abf13b
From: "Akram Al Sheikh" <sip:2773@172.24.128.102>;tag=13693128~e6e28775-6cc7-4b93-b983-5ce737e574da-38768118
To: <sip:302@192.168.1.100>
Date: Tue, 14 Mar 2017 12:28:22 GMT
Call-ID: 8fd9c480-8c71b7b6-5e72a-668018ac@172.24.128.102
CSeq: 101 INVITE
Allow-Events: telephone-event
Server: Cisco-SIPGateway/IOS-15.6.3.M1
Session-ID: 00000000000000000000000000000000;remote=9df18ec6eb7797afd0cd89aa13693107
Content-Length: 0
Mar 14 09:28:22.903: //3787/8FD9C4800000/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 486 Busy here
Via: SIP/2.0/TCP 172.24.128.102:5060;branch=z9hG4bK133ef545abf13b
From: "Akram Al Sheikh" <sip:2773@172.24.128.102>;tag=13693128~e6e28775-6cc7-4b93-b983-5ce737e574da-38768118
To: <sip:302@192.168.1.100>;tag=1E5FCA7C-1C94
Date: Tue, 14 Mar 2017 12:28:22 GMT
Call-ID: 8fd9c480-8c71b7b6-5e72a-668018ac@172.24.128.102
CSeq: 101 INVITE
Allow-Events: telephone-event
Server: Cisco-SIPGateway/IOS-15.6.3.M1
Reason: Q.850;cause=17
Session-ID: 9df18ec6eb7797afd0cd89aa13693107;remote=d9096ab5ceee5195b83386a371eeb772
Content-Length: 0
Mar 14 09:28:23.079: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
ACK sip:302@192.168.1.100:5060 SIP/2.0
Via: SIP/2.0/TCP 172.24.128.102:5060;branch=z9hG4bK133ef545abf13b
From: "Akram Al Sheikh" <sip:2773@172.24.128.102>;tag=13693128~e6e28775-6cc7-4b93-b983-5ce737e574da-38768118
To: <sip:302@192.168.1.100>;tag=1E5FCA7C-1C94
Date: Tue, 14 Mar 2017 09:28:22 GMT
Call-ID: 8fd9c480-8c71b7b6-5e72a-668018ac@172.24.128.102
User-Agent: Cisco-CUCM11.0
Max-Forwards: 70
CSeq: 101 ACK
Allow-Events: presence, kpml
Content-Length: 0
