IP Phone to Analog phone Call transfer issue

[syed.mohsin86]

Hi

i have 1861 router with IVR configured.If external call comes to fxo port it plays IVR which says "thankyou for calling, if u know your extension dial now or wait for operator". then external call goes to operator IP Phone, now operator wants to transfer this call to other fxs extension but couldnt transfer. Is it the bug or what?

[bsundar]

Hi Syed,

Normally, this should work.

What kind of setup do you have - cucm or cme?

For calls coming in via the IVR to the operator, is the operator able to transfer calls to another voip extensions(instead of fxs extensions)?

When an external call from a fxo port comes dierctly to the operator (instead of via the IVR), is the operator able to transfer the call to the fxs extension?

Can you please explain in detail what happens when the operator tries to do the transfer? Does she sees any messages on the phone?

Thanks,

Bala.

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