IVR on CUE

[tiger_401]

Dear Experts,

I really need your support.

Kindly I would like to have your support on one of the task I need to implement.

I have cisco voice gateway 3821 and I have installed CUE module on it.

I need to configure the CUE in such a way that:

if any one calls from outside the call should be answered by the IVR.

and the ivr should work in such a way that for example

-welcome to XYZ company please press 1 or English or press 2 for Arabic
-for IT department press 3 for accounts press 4 and if you want to talk to the support team please press 0

I hope you got an idea what I want to configure.

Please feel free to ask anything to understand the scenario more clearly.

your support in this regard will highly be commendable.

I will be anxiously waiting for your response.

Regards,

Malik

[Shadi Shami]

Hello Malik,

That's a basic Auto Attendant, you can download AA sample scripts from the link below:

https://software.cisco.com/download/release.html?mdfid=282825559&softwareid=282774365&release=7.1.1&relind=AVAILABLE&rellifecycle=&reltype=latest

You have to download CUE Script Editor in order to open the scripts and modify them:

https://software.cisco.com/download/release.html?mdfid=282825559&softwareid=282774364&release=7.0.6&relind=AVAILABLE&rellifecycle=&reltype=latest

Please do let me know if you need any further assistance.

Thank you,

Shadi

[tiger_401]

Hi Shadi,

I have my own audio files which I need to be used by the IVR.

So any idea how I can upload them and configure this scenario.

Regards,

Malik

[Shadi Shami]

As said above, you can take a sample AA script and modify it according to the requirement. 

Once you start, let me know if you need any assistance.  

[tiger_401]

Hi Shadi,

Thanks for your response.

I have downloaded both the files you have mentioned in your post.

Can you please provide me any configuration steps to follow or any guide.

Regards,

Malik

[Shadi Shami]

Hello Malik,

check this one;

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/rel7_0/administrator/script/scripteditor.html

I just wanted you to practice this, but if you facing difficulties we can create it together. please explain in details the script flow.

Thank you,

Shadi