04-17-2013 08:20 AM - edited 03-16-2019 04:51 PM
Keep getting these errors coming through on my shiny new syslog server:-
2013-04-12 16:11:48,Local7.Error,voipcucm,13987: : ccm: 2026: VOIP-TDC-UCM-SUB1-011.corp.yw.kelda: Apr 12 2013 15:11:48.584 UTC : %UC_-3-LastOutOfServiceInformation: %[DeviceName=SEP588d0935844d][DeviceIPv4Address=10.19.236.26/24][IPv4DefaultGateway=10.19.236.254][DeviceIPv6Address=][IPv6DefaultGateway=][ModelNumber=CP-6945][NeighborIPv6Address=][NeighborIPv4Address=as-livingstone-house-3750e-177.corp.yw.kelda][NeighborDeviceID=AS-LIVINGSTONE-HOUSE-3750E-177.corp.yw.k][UNKNOWN_PARAMNAME:NeighborIPortID=GigabitEthernet1/0/4][DHCPv4Status=1][DHCPv6Status=1][TFTPCfgStatus=1][UNKNOWN_PARAMNAME:DNSStatusCUCM1=4][UNKNOWN_PARAMNAME:DNSStatusCUCM2=4][UNKNOWN_PARAMNAME:DNSStatusCUCM3=0][UNKNOWN_PARAMNAME:DNSStatusCUCM4=0][VoiceVLAN=3360][UNKNOWN_PARAMNAME:CUCMIPAddress=voipcucm.corp.yw.kelda][LocalPort=50571][TimeStamp=1365779503][ReasonForOutOfService=100][LastProtocolEventSent=0x27][LastProtocolEventReceived=0x9f][AppID=Cisco CallManager][ClusterID=YW-Cluster][NodeID=VOIP-TDC-UCM-SUB1-011]: Information related to the last out-of-service event
I have done a bit of digging on cisco.com but can't work out exactly what they mean (can hazzard a guess that in this case a phone has been disconnected??) does anyone know for sure what they mean and if and remediating action is required?
thanks
Paul
Solved! Go to Solution.
04-17-2013 08:51 AM
Hi,
You are right, these messages mean a phone unregistered. In your case, [ReasonForOutOfService=100] means
the device detected a version stamp mismatch during registration Cisco Unified CM. When config file version is different between CUCM file and phone current config file, the phone will sent this reason alarm.
Regards,
Tere.
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04-17-2013 08:51 AM
Hi,
You are right, these messages mean a phone unregistered. In your case, [ReasonForOutOfService=100] means
the device detected a version stamp mismatch during registration Cisco Unified CM. When config file version is different between CUCM file and phone current config file, the phone will sent this reason alarm.
Regards,
Tere.
If you find this post helpful, please rate!
04-18-2013 01:51 AM
Is there somewhere that lists the reason codes? (I've scoured cisco.com without success!!)
thanks
04-18-2013 02:34 AM
Found a list:-
https://supportforums.cisco.com/docs/DOC-27668
just need a list of resolution actions now!!!
thanks
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