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Beginner

Line Group + Voicemail

I really need help is not a problem but i don't know how to solve it.
I need configure a Line group with transfer to Voice Mail.

Example.

Call  >> Client 1 (If not answer then transfer to) >> Client 2 (if not answer then transfer to) >> Client 3 (If not answer go to Voice mail of Client 1)

 

thank you very much if you can help me.

 

I have Unity 9x and unified CM 9x

3 REPLIES 3
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Hall of Fame Cisco Employee

You can use a FW routing rule in CUC to match the DN from the HP and route to client 1 VM box.

HTH

java

if this helps, please rate
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i am not understanding you, how can i route to Client 1 VM.

Excuse Me.

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1. Enable the Forward No Answer in the Hunt Pilot 

2. Go to the Client 1 Voice mail box, select Edit > Alternate Extension

3. Add the Hunt pilot number as Alternate Extn for the Client 1 voice mail box

4. Once done, now onwards after the ring round call will go to voice mail, can drop VM in Client 1 voice mail box.

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