Mobility and Active Directory

[davejshepherdson]

Two questions that I need help with a) not all special characters are available on the Cisco 7962G and other for user name that could have either - or _ and b) When you enter the password you do not get a display of the characters you are entering. So if my password is &!01_Cisco02 how would it get entered via the phone as well as a user name that contains the same type of characters ?

[Robert Thomas]

Are you trying to login to extension mobility? What is requesting you authentication?

[davejshepherdson]

The authentication is MS Active Directory which works fine - the problem is trying to enter the right characters into the phone for both the user name and password.

[Robert Thomas]

That’s the reason for me to ask what application on the phone is asking for authentication. Is it Extension Mobility, ippa, a third party SDK developed app?

[davejshepherdson]

It is Extension Mobility. We are on Call Mgr ver 8.5 that is authenticating through AD, and we are attempting to login to Extension Mobility on the phone. Is there a way to bypass authentication through AD for EM? If not, is there a way to at least localize the PIN authentication to Call Mgr since the AD passwords have special characters, upper and lower case alpha characters, and so on.

[Robert Thomas]

For extension Mobility you use the locally defined PIN, not a password over the AD backend.