Off-hook dialing translation pattern works, On-hook does not

[mtmachen]

All,

Have a strange issue.  We have UCM 7.1.2.21900-5.  We have setup 10 digit route patterns for all outgoing calls.  the users do not have to dial 9 or 91 to make outbound calls.  However, we have also setup a 9.XXXXXXXXXX and 91.XXXXXXXXXX translation patterns that will discard pre-dot digits.  Here is the problem.  When a user makes a call by dialing while off-hook (speaker or handset picked up) and dialing 91.XXXXXXXXXX the call stops taking digits after the 10th digit and the call fails.  If the user dials the number and then presses "Dial" the call hits the Xlate pattern and routes correctly.  I have no issues whatsoever with the 9.XXXXXXXXXX only the 91.XXXXXXXXXX (they are copies of each other).  Anyone have any ideas?  I have checked route patterns, xlation patterns, CSS, Partitions, and still haven't found the issue.

[William Bell · Accepted solution]

Have you tried:

9.[2-9]xx[2-9]xxxxxx and

91.[2-9]xx[2-9]xxxxxx

In your example, the 91XXXXXXXXXX and 9XXXXXXXXXX  actually overlap.  One may think that the 91 is more specific but it is not a shortest match.   Change your patterns to the ones above and test.

HTH.

Regards,
Bill

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[mtmachen]

that was it.  thanks for the quick response