Over WAN Voicemail is not working

[ankita123]

Hi,

I have client who is having one site in US with CUCM and one site in India with CME.

CUE is configured for voicemail for CME users in India.

There is a IP Trunk configured between CUCM and CUE, From US we are able to reach india on IP.

But If a user from US calls India and the call is not picked up , it doesnt goes to voicemail.

For PSTN and India extensions voicemail is working fine.

Please suggest.

Regards

Ankita Vig

[luirami2]

Ankita,

Please add the show run from CME and if possieble get these debugs for a non working call.

debug ccsip messagges

debug voip ccapi inout

Thanks,

Luis Ramirez

[mcreilly]

What CODEC are you using for the trunk? If it's G729 (reasonable over a WAN link) and the CUE requires G711, are transcoding resources properly configured and available? If the call is dropped or goes to a fast busy tone when you'd expect it to go to voicemail that's possibly your problem (symptoms I've seen before for that issue).