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Pick up on hold call in Pickup Group?

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mhendren925
Level 1
Level 1

‎02-05-2009 02:07 PM - edited ‎03-15-2019 04:02 PM

I have a pickup group which would like to be able to pick up each others calls that are on hold. Not even sure it's possible as I haven't been able to find anything on it. Thanks in advance for any assistance.

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Jaime Valencia
Cisco Employee
Cisco Employee

‎02-05-2009 02:09 PM

not possible, only having shared lines you can retrieve calls that someone else put on hold.

there's no pickup for on hold calls

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

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Jaime Valencia
Cisco Employee
Cisco Employee

‎02-05-2009 02:09 PM

not possible, only having shared lines you can retrieve calls that someone else put on hold.

there's no pickup for on hold calls

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate
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mhendren925
Level 1
Level 1
In response to Jaime Valencia

‎02-05-2009 02:12 PM

Thanks for the info! I appreciate it.

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