Please give me an example about B-ACD in CME 4.1

[deadlock2011]

Hi, I was try to build an example with cme version 4.1, cme-bacd-2.1.0.0 on Router 2800 and Cisco IOS Software, 2800 Software (C2800NM-ADVENTERPRISEK9-M), Version 12.4(15)T1, RELEASE SOFTWARE (fc2) follow emxample in http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/bacd/configuration/guide/40bacd.html but I can't do like that. Some config not availble.

"

R(config-app-param)#param ?

  Parameters registered under app-b-acd-aa namespace:

  name                 type  default value   description

  uid-len              I     10              the number of digits in UID

  warning-time         I     30              the time (in secs) within which a user is warned before the calling time expires (call terminates)

  pin-len              I     4               the number of digits in PIN

  retry-count          I     3               the number of attempts to reenter PIN

  redirect-number      S                     the telephone number where a call is redirected to

  WORD  Parameter name

"

I don't see

param number-of-hunt-grps

param aa-pilot

........................

and something like in cisco's example.

What should I do for write an example on cme? My script is: I have a public number 123456, when customer call to 123456, it will forward to my private number 1111 and play file welcome (en_bacd_welcome.au). And next, it play file en_bacd_options_menu.au, customer listen and follow that, press button 1 foward to number 1001, press button 2 forward to number 1002, press button 3 forward to number 1003. I don't know what should I do. I was config to my cisco ip phone can calling outbound and mobile phone can calling inbound to cisco ip phone. Now I want use cme-bacd but I don't see any example availble with my situation. I hope you can help me an example, thank you very much!

[Jorge Armijo]

What about this one?

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_configuration_example09186a0080566c4a.shtml

--
Jorge Armijo

Please remember to rate helpful responses and identify helpful or correct answers.

[piyujain · Accepted solution]

By looking at your config, it seems your incoming call to number 0873005686 comes on SIP.

If you only want to play welcome prompt which says "thank you for calling" when anyone calls 0873005686 and then directly go to 1001 pilot number then your config should like below:

application

service app-b-acd

param number-of-hunt-grps 1  <<<<<<

param aa-hunt1 1001    <<<<<<<<

param queue-len 15

param queue-manager-debugs 1

!

service app-b-acd-aa

paramspace english index 1

paramspace english language en

paramspace english location flash:

param service-name app-b-acd

param handoff-string app-b-acd-aa

param aa-pilot 0873005686    <<<<<<<<

param drop-through-prompt _bacd_welcome.au   <<<<<<<<

param number-of-hunt-grps 1

param drop-through-option 1 <<<<<<<<

param second-greeting-time 60

param call-retry-timer 15

param max-time-call-retry 700

param max-time-vm-retry 2

param voice-mail 5003

!

dial-peer voice 222 voip

service app-b-acd-aa

incoming called-number 8005550123        <<<<<<<<

If 1001 is not a pilot number but actually a DN assigned to a phone then you need to create a dummy pilot(eg. 1111) and associate 1001 DN as the line for that dummy pilot...

service app-b-acd

param number-of-hunt-grps 1

param aa-hunt1 1111

ephone-hunt 1 longest

pilot 1111

list 1001

I have marked important parameters for you to take care of..

Also make sure that you have all the prompts in flash root directory...

Thanks,

Piyush

[piyujain · Accepted solution]

Ok now i have understood your requirement..  you have two ip phone with dn 1001 and 1002..

First of all you dont need to use any translation profile on the incoming dial-peer..

simply create a separate dial-peer for incoming call to your number 0873005686.

Just copy and paste below config example and it should work as required...

application

service app-b-acd

param number-of-hunt-grps 2

param aa-hunt1 1111

param aa-hunt2 2222

param queue-len 15

param queue-manager-debugs 1

!

service app-b-acd-aa

paramspace english index 1

paramspace english language en

paramspace english location flash:

param service-name app-b-acd

param handoff-string app-b-acd-aa

param aa-pilot 0873005686

param welcome-prompt _bacd_welcome.au

param number-of-hunt-grps 2

param dial-by-extension-option 1

param second-greeting-time 60

param call-retry-timer 15

param max-time-call-retry 700

param max-time-vm-retry 2

param voice-mail 5003

!

dial-peer voice 222 voip

service app-b-acd-aa

incoming called-number 0873005686

!

ephone-hunt 1 longest

pilot 1111

list 1001

!

ephone-hunt 2 longest

pilot 2222

list 1002

for more understanding follow this link:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/bacd/configuration/guide/40bacd.html

Cheers !!

Piyush

[deadlock2011]

Thank you! I have solved this problem

[piyujain]

Great !!! And thanks for rating 5 my answer.