problem cisco phone call another extention when pick up my hock

[Eng-tech.Mohammed]

Dears ,

here we have a problem  a user on cisco phone when he just pick up his hock , its automatic dial another extention  , also when he received  a call he cannot get it untill he press answer button

Br,

[Jaime Valencia]

Assuming it's CUCM (you need to mention what you have, and version, and not just the problem or what you want to configure)

That should be because you have a PLAR configured and it's not set to always use the prime line, OR, simply you have a bad hook-switch.

HTH

java

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