cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
150
Views
5
Helpful
1
Replies
jwtechie211
Beginner

Report to show calls to a certain number

Hello

I work for a school district and a question has been asked if we can track how many times the 211 ( help line ) is called.

Is there a way to collect from Call manager a report that shows who called 211 and on what day?

Something similar to Cisco Emergency Responder where it shows who dialed 911?

 

Thank you

 

1 ACCEPTED SOLUTION

Accepted Solutions
Jaime Valencia
Hall of Fame Cisco Employee

yes, if you have CDR/CAR enabled you can get that information, if not, you would need to enable it and then you'd only get information from that point going forward.

HTH

java

if this helps, please rate

View solution in original post

1 REPLY 1
Jaime Valencia
Hall of Fame Cisco Employee

yes, if you have CDR/CAR enabled you can get that information, if not, you would need to enable it and then you'd only get information from that point going forward.

HTH

java

if this helps, please rate

View solution in original post

Create
Recognize Your Peers
Content for Community-Ad