04-18-2013 12:56 PM - edited 03-16-2019 04:53 PM
We have two clusters, one for all phones and the other is for an automated phone system.
We have a route pattern that is a four digit number and is pointed to an ICT trunk.
The ICT trunk connects CUCM to a prompt in Contact Center Express.
When a phone is in a device pool that has it register to a particular subscriber, there is a fast busy when dialing the four digit number.
When I change the phone to register to the other subscriber or the publisher, the number works with no problem. It doesn't seem to be related to resource group in the Device pool. It is related to the particular subscriber the phone is registered to.
All CSS and parititions are the same accross the different groups.
Any thoughts?
04-18-2013 01:16 PM
Hi Wilson.
Did you define on cluster B all ip address of server contained in CUCM Group on cluster A and vice versa?
HTH
Regards
Carlo
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04-18-2013 01:44 PM
Would this be Telephony Provider in Subsystems or the CUCM Configuration in System?
04-18-2013 09:27 PM
Hi Wilson.
I was talking about ICT between cucm cluster so you should check config on CUCM in both sides.
Regards
Carlo
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