Unity Connection 8.X, Messages are fast forwarding mode.

[haripriya_vijay]

Hi Everyone on this community,

A user has reported that his Voice Messages plays like fastforwarded. Tried chaging the settings in Message playback settings to Normal. No Luck..:(

Any inputs guys. .. ??

Cheers..:)

[giftonabel]

Hi Vijay,

Follow the below steps to resolve the issue-

• In Cisco Unity Connection Administration, find the user account or template that you want to edit. On the Edit menu, click Playback Message Settings. Set the Message Speed to Normal.
• If the users make any changes while they listen to voicemail, they are saved. In order to disable this, you can go to Advanced > Conversation > Save message playback Volume and Speed. Uncheck this to ensure that the changes made by users are not saved permanently.

HTH,

Gifton Abel.