Unity/Unified messaging delivery problem.

[jsheppard]

When a user attempts leaves to leave a message for another user using a Cisco IP phone. The voicemail does not get delivered, but rather the message stays in the sending users drafts folder. Any ideas?

Thanks,

[Jaime Valencia]

I would start by looking at the permissions from both users to make sure they're correct. Run the PWs to confirm this

HTH

java

if this helps, please rate

[jsheppard]

Forgive my ignorance, but I'm not sure which permisssions you're referring to. Permissions as the user level in Unity?

There is only a handful of useres experiencing this issue. Jusy an FYI, Also, if the user opens the voice message from the drafts folder and resends it, it gets delivered successfully.

Thanks,

[jsheppard]

Forgive my ignorance, but I'm not sure which permisssions you're referring to. Permissions as the user level in Unity?

There is only a handful of useres experiencing this issue. Jusy an FYI, Also, if the user opens the voice message from the drafts folder and resends it, it gets delivered successfully.

Thanks,