cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
199
Views
0
Helpful
1
Replies

VOIP Phone goes to VM after one ring??

rhodes4evr
Beginner
Beginner

I have a satellite office that has reported a sporadic issue. When they receive a call it rings one time and goes to VM as they will receive the message a couple minutes later. It happens sporadically 3-4 four times a day out of 50-100 calls received.

My first thought was how many people on the phones at a time and they say it could be 1 person in the office or 5 and the issue will occur.

Has anyone ever heard of this issue.

Is it a callmanager issue or a router issue? The connection to this office is a P2P T1 and we are using a 2800 Cisco Router with a Switch Module.

Thanks,

1 Reply 1

Steven Holl
Cisco Employee
Cisco Employee

Sounds like you are running full-blown Communications Manager, and not CME?  No one is hitting iDivert, are they? :-P

Have you looked at a route plan report for that number to make sure there isn't any overlap of it matching a DN in another partition which has a different CFNA setting?

Detailed CM traces for a working call and a non-working call would shed light on what's happening under the hood.

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Recognize Your Peers