cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
1717
Views
0
Helpful
1
Replies

What does the "registering" state means.

MarcAngelo82
Level 1
Level 1

Hello, 

my company Cisco IP Phones from time to time switch their state to registering to return after some minutes to full functionality.

As I've to investigate the matter, I'd like to know for sure what this state mean.

Is this a message generated ,as I guess, by the unavailability of the call manager? If so I could exclude problem in external (provider's) lines and concentrate on the LAN side.

 

Thank you in advance for your help.

 

Best regards.

 

1 Reply 1

Charles Hill
VIP Alumni
VIP Alumni

Hello,

Registering means that phone has unregistered and is re-registering.  Unfortunately the new phones/callmanager versions, do not show exactly at what stage the phone is at during the registering phase.  Old phones/callmanagers would show dhcp/tftp/updating firmware...., so there was more info on the phone display to assist in troubleshooting. 

 

Do a show interface gx/x and verify there are not any errors/speed duplex mismatch.

 

I would also browse to the phone's ip address and click on consle logs.  The log may provide some information to the reason for unregistering.

 

There are some bugs out there concerning intermittently unregistering and re-registering.

CSCto66501

 
 
 
What is your callmanager version?
Phone model?  firmware version?
 
Here is a link to "IP phone boot up process".
 
https://supportforums.cisco.com/document/104191/ip-phone-boot-process#Understanding_the_Cisco_IP_Phone_Boot_Process
 
Hope this helps,
Please rate helpful posts.
Thanks.