Hello Cisco Community,
I'm reaching out to seek support and share experiences regarding some challenges we're facing with Cisco Jabber for Windows within a Citrix Workspace environment. Our setup includes the Citrix Workspace App for ChromeOS, version 24.2.0.43, and we are using Jabber versions 14.1.5.57909 Build 307909 and 14.3.0.58392, Build: 308392. We've encountered two main issues that are affecting our user experience and satisfaction.
Persistent Audio Device Settings: Since the implementation of plug-and-play audio device support, we've been able to select local audio devices within our Citrix sessions, a feature highly beneficial for our Jabber users. However, the selected audio device settings do not persist across sessions or after brief periods of standby. For instance, despite setting a Poly headset as the default, the system defaults to using my HDMI monitor as the audio output device after a restart or standby. Adjusting settings in Jabber to prevent changes in audio devices seems to have no effect, and the system arbitrarily cycles through available devices.
Audio Quality Adjustments: Another issue we've observed is related to how audio is managed during calls. Instead of experiencing packet loss, there appears to be an automatic adjustment of speech speed to compensate for jitter and delay. This adjustment often results in the caller's voice being unrecognizable at the beginning of conversations, leading to confusion and a negative user experience.
These issues lead to significant dissatisfaction among our employees, undermining the benefits of using a softphone solution. The Jabber configuration file located at C:\Users
[Username]\AppData\Roaming\Cisco\Unified Communications\Jabber\CSF\Config changes whenever there's a device selection rotation, indicating that settings are being altered.
We are keen on resolving these problems and would greatly appreciate any advice, insights, or solutions from the community. Has anyone else encountered similar issues, and if so, how were you able to address them? Any support or guidance from Cisco or fellow users familiar with these challenges would be immensely helpful.
Thank you in advance for your assistance and looking forward to any recommendations you may have.
Best regards
Michael
