A public forum for managed service providers to discuss Duo. Please use msp@duo.com for any program, multi-tenancy, or partner manager directed questions.
Is it possible to move a subaccount to a new MSP account? Or would we need to offboard the client so the new MSP could onboard the client?Asking here as I could not find anything searching the DUO knowledgebase or FAQ.
Hi,
Curious to hear what you (as MSP’s) are talking about to your customers who give you the “it’s included with our MS agreement” line and how you explain the benefits of DUO over MS MFA?
We come up against this a lot, and cost always seems to be th...
Hi,
Just spent 15 minutes being redirected around endless Cisco site to try to find the DUO partner collateral. Not sure where this is now can someone point me in the right direction?
Thanks in advance
As an MSP we have over 50 sub accounts that we manage through our admin portal. Is there a way to run reports on all sub accounts from our MSP admin portal? For example, I'd like to run a single lockout report for all of our sub accounts. At the mome...
Howdy folks!
If you haven’t already heard, MSP Level Up is now available! This platform is designed specifically to help MSPs successfully deploy, support, and sell Duo, and features our first MSP-specific courses:
MSP Onboarding introduces you to t...
Is there a way to make a policy change and have that inherited across all sub accounts?
e.g. an update to the remembered devices policy or the user location policy
It’s a bit of a pain right now to open up each sub account to make the same change in ...
Hello all,
I work for a CSP who focuses on migrations to Azure/M365. We are beginning a project with a customer who currently uses DUO in their current commercial tenant. They wish to keep DUO working as we migrate them over to a new GCC High tenan...
Hi,
I was wondering if MSP’s can get billing broken down better? It’s not even a client number count, just a line item. I would like to see it broken down by clients under the MSP and user count. Is this possible?
Cheers
I would love to have an MSP webinar surrounding protecting Google Workspaces (formally GSuite)
Reading the docs there is a note stating “If you are using Google as your SAML IdP for Duo Single Sign-On you cannot protect that same G-Suite account with...
Hello everyone!
This is a reminder that starting this week, we are rolling out the second and final phase of changes to the way that MSP child accounts are created and updated in the MSP management console.
This change was announced via email to all ...
Hi,
I configured the openvpn duo pluggin in OpenVPN. But i never receive the notification in my phone
No activities in the duo Authentication Log
I checked
Duo security user is working with SSH (unix_du module)My key,secret,api gw are rightThe openvp...
Hello everyone!
This is a reminder that starting this week, we are rolling out changes to the way that MSP child accounts are created and updated in the MSP management console.
This change was announced via email to all MSP partners on June 1, 2020.
...
Completely new to duo.
Here’s my use case that I’m trying to protect. We manage an application that has its own AD structure for our customers. Completely separate AD from both the customer side and our side.
Both the customers and our employees log ...
Hi,
We’ve just signed up and added Duo to our MSP security offerings. I would like to see Duo have the ability to SAML into other MSP dashboards. Umbrella is a good example, you can setup MFA at the customer level, but not at the MSP level. Aruba Cen...
I am admin for our msp portal and our nfr portal, i deployed a DAG in our nfr portal, and created 2 applications for duo admin panel - SAML.
1 for MSP and 1 for NFR
I can SSO into our MSP portal as this uses my primary email and does not need custom ...
