cancel
Showing results for 
Search instead for 
Did you mean: 
cancel

Associating device(Phone) to end user

pyeddanapa001
Beginner
Beginner

Our development team put down AXL methods to update end user properties "Home Cluster" and "Controlled Devices" on Call Manager 9.1.2.

When they execute those AXL APIs, response doesn't show any errors. But when I checked on Call Manager, "Home Cluster" parameter updated but not associated devices. Controlled Device field is empty.

Attaching a file containing AXL SOAP request and Call Manager AXL debug.

Any thoughts?

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<soap:Body>
<updateUser xmlns="http://www.cisco.com/AXL/API/9.0"><userid xmlns="">jtest015</userid>
<firstName xmlns="">Cisco</firstName><lastName xmlns="">Test</lastName>
<telephoneNumber xmlns="">1236541234</telephoneNumber>
<department xmlns="">JBRW</department>
<userLocale xsi:nil="true" xmlns="" />
<associatedDevices xmlns="">
<device>jbw6CNCM9KDQ7</device>
</associatedDevices>
<enableCti xmlns="">true</enableCti>
<digestCredentials xsi:nil="true" xmlns="" />
<subscribeCallingSearchSpaceName xmlns="" />
<enableMobility xmlns="">false</enableMobility>
<enableMobileVoiceAccess xmlns="">false</enableMobileVoiceAccess>
<maxDeskPickupWaitTime xmlns="">10000</maxDeskPickupWaitTime>
<remoteDestinationLimit xmlns="">4</remoteDestinationLimit>
<primaryDevice xmlns="" />
<ctiControlledDeviceProfiles xmlns="" />
<patternPrecedence xmlns="">Default</patternPrecedence>
<mlppPassword xsi:nil="true" xmlns="" />
<homeCluster xmlns="">false</homeCluster>
<imAndPresenceEnable xmlns="">false</imAndPresenceEnable>
<serviceProfile uuid="{3D66AFD3-3A2A-E7BA-3145-BF20343CA812}" xmlns="">Test Service Profile</serviceProfile>
<directoryUri xmlns="" />
</updateUser></soap:Body>
</soap:Envelope>


Call Manager Debug:
2016-07-18 09:16:45,818 DEBUG [http-bio-443-exec-80] servletRouters.AXLFilter - DBLCNQueue Count: 0
2016-07-18 09:16:45,818 DEBUG [http-bio-443-exec-80] servletRouters.AXLFilter - Successfully set the value of counter: 4 value: 0
2016-07-18 09:16:45,818 DEBUG [http-bio-443-exec-80] servletRouters.AXLFilter - --------------- Version matched ----------------
2016-07-18 09:16:45,819 INFO  [http-bio-443-exec-80] servletRouters.AXLAlpha - SOAPAction : "CUCM:DB ver=9.0 updateUser"
2016-07-18 09:16:45,843 DEBUG [http-bio-443-exec-80] servletRouters.AXLAlpha - addToCache("cipc_test")
2016-07-18 09:16:45,843 INFO  [http-bio-443-exec-80] servletRouters.AXLAlpha - Going to axis--->
2016-07-18 09:16:45,848 DEBUG [http-bio-443-exec-80] axlapiservice.Handler - getPkid Query is :select pkid from EndUser where my_lower(userid ) =my_lower('jtest015' )
2016-07-18 09:16:45,867 DEBUG [http-bio-443-exec-80] axlapiservice.UpdateUserHandler - strpatternprecedenceDefault
2016-07-18 09:16:45,869 DEBUG [http-bio-443-exec-80] axlapiservice.UpdateUserHandler - select precedencelevel from TypePatternPrecedence where name = 'Default'
2016-07-18 09:16:45,870 DEBUG [http-bio-443-exec-80] axlapiservice.Handler - fkCallingSearchspace_restrict  IS Being assigned a null value in addfkdataaxis
2016-07-18 09:16:45,871 DEBUG [http-bio-443-exec-80] axlapiservice.Handler - delete from EndUserLicense where fkEndUser='32e05b12-9980-0011-d206-29424266b96f'
2016-07-18 09:16:45,876 DEBUG [http-bio-443-exec-80] axlapiservice.Handler - getPkid Query is :select pkid from UCServiceProfile where my_lower(name ) =my_lower('Test Service Profile' )
2016-07-18 09:16:45,882 DEBUG [http-bio-443-exec-80] axlapiservice.Handler - update EndUser set fkCallingSearchspace_restrict=null,fkUCServiceProfile='3d66afd3-3a2a-e7ba-3145-bf20343ca812',LastName='Test',EnableMobility='f',IsLocalUser='f',EnableMobileVoice='f',AllowCTIControlFlag='t',DirectoryURI='',RemoteDestinationLimit='4',TelephoneNumber='1236541234',FirstName='Cisco',MaxDeskPickupWaitTime='10000',Department='JBRW' where pkid='32e05b12-9980-0011-d206-29424266b96f'
2016-07-18 09:16:45,948 DEBUG [http-bio-443-exec-80] axlapiservice.UpdateUserHandler - select pkid as mlpppkid from EndUserMLPPAuthentication where fkEndUser = '32e05b12-9980-0011-d206-29424266b96f'
2016-07-18 09:16:45,954 DEBUG [http-bio-443-exec-80] axlapiservice.UpdateUserHandler - select pkid from device where my_lower(name) = my_lower('jbw6CNCM9KDQ7')
2016-07-18 09:16:45,959 DEBUG [http-bio-443-exec-80] axlapiservice.UpdateUserHandler - select fkDevice from EndUserDeviceMap where fkEndUser = '32e05b12-9980-0011-d206-29424266b96f' and tkUserAssociation = '7'
2016-07-18 09:16:45,963 DEBUG [http-bio-443-exec-80] axlapiservice.Handler - delete from EnduserDeviceMap where fkEndUser='32e05b12-9980-0011-d206-29424266b96f' and tkUserAssociation='6'
2016-07-18 09:16:45,988 DEBUG [http-bio-443-exec-80] axlapiservice.Handler - delete from EndUserLicense where fkEndUser='32e05b12-9980-0011-d206-29424266b96f'
2016-07-18 09:16:45,994 DEBUG [http-bio-443-exec-80] axlapiservice.UpdateUserHandler - UpdateUser completed
2016-07-18 09:16:45,995 INFO  [http-bio-443-exec-80] servletRouters.AXLAlpha - Request processed by AXIS
2016-07-18 09:16:45,995 DEBUG [http-bio-443-exec-80] servletRouters.AXLFilter - ---------------AXLFiler > responseString ----------------  : <?xml version='1.0' encoding='utf-8'?><soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"><soapenv:Body><ns:updateUserResponse xmlns:ns="http://www.cisco.com/AXL/API/8.0"><return>{32E05B12-9980-0011-D206-29424266B96F}</return></ns:updateUserResponse></soapenv:Body></soapenv:Envelope>
2016-07-18 09:16:45,996 INFO  [http-bio-443-exec-80] servletRouters.AXLFilter - <?xml version='1.0' encoding='utf-8'?><soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"><soapenv:Body><ns:updateUserResponse xmlns:ns="http://www.cisco.com/AXL/API/9.0"><return>{32E05B12-9980-0011-D206-29424266B96F}</return></ns:updateUserResponse></soapenv:Body></soapenv:Envelope>
2016-07-18 09:16:45,996 INFO  [http-bio-443-exec-80] servletRouters.AXLFilter - Request 1468578876702 was process in 192ms
2016-07-18 09:16:46,096 INFO  [http-bio-443-exec-80] servletRouters.AXLFilter - Received request 1468578876703 from cipc_test at IP 10.16.177.231
2016-07-18 09:16:46,097 DEBUG [http-bio-443-exec-80] servletRouters.RequestWrapper - : changeNamespace - nameSpac_9_0
2016-07-18 09:16:46,097 DEBUG [http-bio-443-exec-80] servletRouters.RequestWrapper - : setNameSpaceFlag - New nameSpace:9.0
2016-07-18 09:16:46,097 INFO  [http-bio-443-exec-80] servletRouters.AXLFilter - AXL REQUEST :

1 REPLY 1

dstaudt
Cisco Employee
Cisco Employee

Are you still facing this issue?  Can you confirm that 'jbw6CNCM9KDQ7' is a valid phone device name?  Typically these are in the format 'SEPxxxxxxxxxxxx'...

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: