We are using Cisco MediaSense 11.0.1.10000-103 for audio call recording.
We configured the SFTP server location on the MediaSense Archive Configuration page to archive recordings periodically. It was archiving calls for a few days, but then it had an issue and stopped for over three months.
MediaSense is only showing the last 30 days of recordings, so we cannot check anything older than 30 days.
Is there a way to collect records that are older than 30 days?