Cisco MediaSense 11.0.1.10000-103

[WilliamLAM]

We are using Cisco MediaSense 11.0.1.10000-103 for audio call recording.

We configured the SFTP server location on the MediaSense Archive Configuration page to archive recordings periodically. It was archiving calls for a few days, but then it had an issue and stopped for over three months.

MediaSense is only showing the last 30 days of recordings, so we cannot check anything older than 30 days.

Is there a way to collect records that are older than 30 days?

[Alex Stevenson]

This info was relevant in 2017 and could still apply:

"MediaSense comes with default pruning settings that deletes older recordings based on age or available disk space. Are your settings set to 30 days? If so, those recordings have been deleted. Cisco doesn’t have any way to recover deleted recordings."

"Check the disk space used on the recording partition. If it is at 90%, MediaSense will prune regardless of your retention setting."