I am new to HCS and HCM-F and trying to build a web application using which agents can be created in the HCS platform.
Should i need to use the CCDM Web service API's from my application to create an agent or use the HCM-F Web Service API's from my application to create an Agent. i went through the HCM-F API WSDL's and did not find any web methods that can be used to create an agent.
From that description I would say CCDM API is what you need for the agent creation. HCM-F is more focused around the virtual infrastructure and associations to customer kit, and then the alarms around that.
Parsec's MARS CRM Connector application works as a bridge between CRM & Cisco UCCE / PCCEThe CRM user will have the capability to handle both incoming & outgoing callsInbound Call indication/Popup on CRM screen with customer/caller number and name...
Audio and Video Endpoints Knowledge Base
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I want to find out how many agents are configured for an attribute. I have followed all the steps which are provided by the Cisco UCCE 11.6 API guide but I could not get the count. Is it possible to get a count of agents or not?
Collaboration Management Knowledge Base
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