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clark white
Explorer

Mediasense Search & Play

Dears,

we have setup an mediasense and it is working fine, i am trying to pull archive records from mediasense search and play when i enter a extension and date for example 2 days or 3 days back it gives me the below error even though it displays the below error when i enter today's date.

"Query timed out,try a less complex query or a smaller date range."

thanks

6 REPLIES 6
ambdev
Cisco Employee

Hi Clark,

We can setup a WebEx to debug the issue. My timings are 11AM IST to 7PM IST. Please share your availability.

Regards,

Ambrose Dev

Hi,

Did anyone got this resolved I have same issue for 11.0 I did reboot the Media Sense and SFTP server but still same issue

Please let me know

Regards,

DJ

Hi Dhananjay,

We can have a WebEx to debug the issue. My timings are 11AM IST to 7PM IST. Please share your availability.

Hi,

I am very sorry dont know if we can do WebEx.Please let me know which log to check and what error I should search for ?

Regards,

DJ

Hi Dhananjay,

You can open a SR or GAMES case for the same for better assistance.

Regards,

AD

Abhay Singh Reyal
Enthusiast

Just an update so that whosoever faces this issue could get this fixed

##########

Analyzed Cisco MediaSense API service" and "Cisco MediaSense Storage Management Agent traces in my scenario it was, CONVERT_SESSION_ERROR. After working with TAC got to know, SFTP CPU is not able to respond to the grep within allowed time. Resolution to this is to use a smaller search range (less results returned) or increase the CPU/resources for your SFTP server.

Regards
Abhay Singh Reyal
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