01-27-2017 12:17 PM
Dears,
we have setup an mediasense and it is working fine, i am trying to pull archive records from mediasense search and play when i enter a extension and date for example 2 days or 3 days back it gives me the below error even though it displays the below error when i enter today's date.
"Query timed out,try a less complex query or a smaller date range."
thanks
01-30-2017 09:27 PM
Hi Clark,
We can setup a WebEx to debug the issue. My timings are 11AM IST to 7PM IST. Please share your availability.
Regards,
Ambrose Dev
02-06-2017 11:59 AM
Hi,
Did anyone got this resolved I have same issue for 11.0 I did reboot the Media Sense and SFTP server but still same issue
Please let me know
Regards,
DJ
02-06-2017 09:49 PM
Hi Dhananjay,
We can have a WebEx to debug the issue. My timings are 11AM IST to 7PM IST. Please share your availability.
02-07-2017 07:34 AM
Hi,
I am very sorry dont know if we can do WebEx.Please let me know which log to check and what error I should search for ?
Regards,
DJ
02-07-2017 09:37 PM
Hi Dhananjay,
You can open a SR or GAMES case for the same for better assistance.
Regards,
AD
08-07-2018 04:12 AM
Just an update so that whosoever faces this issue could get this fixed
##########
Analyzed Cisco MediaSense API service" and "Cisco MediaSense Storage Management Agent traces in my scenario it was, CONVERT_SESSION_ERROR. After working with TAC got to know, SFTP CPU is not able to respond to the grep within allowed time. Resolution to this is to use a smaller search range (less results returned) or increase the CPU/resources for your SFTP server.
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