A user is receiving phone calls instead of texts for his DUO prompt. He would like to receive Texts instead

[endlessknot]

A user is receiving phone calls instead of texts for his DUO prompt.

He would like to receive Texts instead.

Please advise.

[DuoKristina]

Hi there @endlessknot!

Some applications support an automatic phone call or Duo Push at login, but there isn’t a Duo configuration that automatically texts an OTP code to a user at login. If you shared which application you’re using with Duo I could point you to the specific instructions for receiving an SMS passcode when logging in.

[endlessknot]

Hi,

I opened a ticket and got help.

Thanks.

[DuoKristina]

Do you want to update this thread with your solution?

[endlessknot]

Solution> Re activate DUO Push

[Amy2]

Thanks @endlessknot for updating the thread to share your solution with the wider community! And Kristina for suggesting it

[Edet]

Please I am no longer receiving text messages for my School login! Why?

[Edet]

I requested, but the message didn’t come to my phone!

[Edet]

Please I need a quick response!

[DuoKristina]

Sorry to hear you’re having problems, @Edet.

Unfortunately, Duo isn’t able to assist end-users of our customers directly. Duo support simply doesn’t have that access.

I recommend you contact your school’s help desk.