12-15-2021 12:25 AM
Hello everyone, I am new on this platform and short in time to read all the staff, I managed to install Duo Client on AWS Windows Server 2016, and 2FA is working only for users who has Builtin Administrator rights, is there possibility to involve 2FA for Regular users (Local User or Domain User permission with RDP access)?
When I am trying the same for the regular user without membership of Builtin Administrator Rights, it says “The username you have entered is not enrolled with Duo Security. Please contact your system administrator.”
Sorry if I do some issue or mistake when creating Topic here or in wrong place, thank you in advance and looking forward to your reply.
12-15-2021 06:02 AM
Hi @George_Megre,
It sounds like the user that is encountering the error might not be enrolled in Duo already. When using Duo Authentication for RDP if your Duo policies are set to require enrollment or deny enrollment and a user is not previously enrolled in Duo they’ll be blocked when trying to log in.
You can manually enroll the user or send emails to users to have them enroll themselves first by following our enrolling users documentation.
12-15-2021 06:33 AM
when I am adding the user under administrators membership the push from duo started to work, without that privilege the 2FA is restricting as I mention “The username you have entered is not enrolled with Duo Security. Please contact your system administrator.” when bringing back again everything starts to work. Under Duo policies I have now only Global Policy, when Editing Global Policy I have only - New User policy and may change Enrollment for new users.
I don’t know how to proceed with the application as I need to push 2FA on all the users, and I cannot give admin permission to the usual users. Any ideas on that?
12-16-2021 12:18 AM
Here is more detailed information about issues that I am stuck:
Issues
Please anyone help me somehow…
12-16-2021 05:26 AM
Hi @George_Megre,
I think you’ll want to reach out to our support team at this point so they can look up your account and get you sorted. You can find their info here Duo Support
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