The Cisco Technical Support mobile application for iOS and Android devices provides access to our most frequent support tools and information while you are on the go. Several features are freely accessible by anyone including access to the Cisco Support Communities, support related videos, RSS Feeds, product documentation and TAC Engineer authored troubleshooting guides.
Customers with Smart Net Total Care (formerly Smart Net) can view, update and create support cases, manage their Install Base with My Devices, and access tools like Bug Search Tool.
To download the client, search for “Cisco Technical Support” within the iTunes App Store, Google Play, or the Amazon Android Appstores.
Video also available on YouTube: https://youtu.be/LKW61EwIXNs