ACE SE 1112 4.0 : Services not starting

[daniel.jutras]

I upgraded the appliance from 3.3.3 to 4.0.1.42 and the services do not start. I have nothing under "TCP Ports Opened" and "UDP Ports Opened" on the Appliance Status page. How do I start the services?

I have "CiscoSecure ACS on xxxxx Is Currently Running" on the System Configuration (Service Control) page

[amrkrish]

There is a slight descrepancy in your information provided. TCP port 2002 is currently opened & CSADMIN service is running.Thats the reason you are able to view the ACS GUI. Try to restart all services from service control.If thats not possible try to do restart all from COM port connection using hyper terminal.

Upgrading ACS SE involves 2 steps.

1: Appliance management upgrade

2: ACS SE upgrade

Make sure you had successfully completed all the required steps for performing an upgrade.

You can verify this on Systems config -> Upgrade status.

[daniel.jutras]

I did follow the recommended steps. See attachment for print screen. The normal TCP/UDP ports do not start. I'm able to connect via HTTPS:2002

[amrkrish]

How to upgrade to ACS SE 4.0

http://www.cisco.com/en/US/products/sw/secursw/ps5338/products_installation_guide_chapter09186a008068f7f6.html#wp1056333