ACS 4.2.1.15 External User Database 'Authen DLL '

[Abdul Basit Nisar Jilani]

Having CSACSE-1113-K9 with ACS 4.2.15.

I want to confiure windows user database under extrenal user database but i get an error  (attached) 'An error has occured while processing the Authen DLL Configure pagebecasue an error occured....'

External User Database----->database configuration --->Windows Database------>Configure.

I tried to stop the services and start agian but the same issue.

Th eappliance is secondary (backup) ACS. On the primary it is working fine.

Any help would be appreciated.

Regards,

BJ

[minkumar]

Hi Abdul,

  Can you check if the remote agent on the windows server box is running the same 4.2.1.15 version as well.

Like if  ACS -4.2.1.15   then make sure that remote agent is also 4.2.1.15

or

if ACS is running 4.2.1.15 patch 2 then remote agent should also be 4.2.1.15 patch 2

Let me know if the version is same and if not then install the remote agent correctly and try again.