ACS 5.2.0.26.3 management process hangs after new SSL certificate is installed

[matthewhode]

Today I installed a new SSL certificate for the management website.  After the install the management process continues to hang in initializing.  Has anyone ever seen this?  Any suggestions on fixing this issue?

I can stop the process and start the process again but it never gets passed initalizing.

[mauzamor]

Hi Matthew,

I will need to see the new certificate and know how it was generated to determine why it's acting like this, however if your concern now is to get the GUI back online you can enter the following command to change the management certificate to the default one:

ACS81/acsadmin# acs-config

Escape character is CNTL/D.

Username: acsadmin ----------> GUI username

Password:                -----------> GUI password

ACS81/acsadmin(config-acs)# reset-management-interface-certificate