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ACS 5.2 - Turning Off Username Case Sensitivity

joshua.walter
Level 1
Level 1

A quick question here - I'm hoping someone else has come across the same thing before and knows where the check box is to make this "feature" disappear.

So, we have a new ACS 5.2 server, and are having a problem with the case sensitivity of ACS. Basically, what is happening is that some users are capitalizing the first letter of their AD username, and it's causing ACS to deny their access due to the case of their username. For example:

Username yyy0h22 grants admin access to a device. However,

Username Yyy0h22 denies access to a device.

Is there a way to make it so that no matter uppercase or lowercase, we are giving this person access? Without having to make a different rule for each permutation?

If you need any more information to answer this question, please feel free to ask. Thank you very much in advance for any help, as we have been struggling with this for a full 2 weeks at this point.

- josh

1 Reply 1

Erick Delgado
Level 1
Level 1

Hello Josh,

I will like to see your AAA configuration. Could you please send me your AAA commands?