09-15-2016 07:42 AM - edited 03-11-2019 12:04 AM
Hi,
ACS and AAA is working fine, but whenever I try to launch the Monitoring and Report Viewer on ACS v5.5 I get the a message saying "The monitoring and reports database is currently unavailable. Attempting to reconnect in 5 seconds. If problem persists, please contact your ACS administrator."
I tried stopping/starting ACS via CLI and reloading the whole box but it still comes up as unavailable. Below is the current status. Some processes are not running, does anyone know how to start these processes? I recently had to reinstall this appliance and restore from backup. This is how it's been ever since. Is there something else I should be addressing to resolve my issue?
pru-acs01/admin# show application status acs
ACS role: PRIMARY
Process 'database' running
Process 'management' running
Process 'runtime' running
Process 'ntpd' running
Process 'view-database' not monitored
Process 'view-jobmanager' not monitored
Process 'view-alertmanager' not monitored
Process 'view-collector' not monitored
Process 'view-logprocessor' not monitored
09-22-2016 07:50 AM
I tried that a few days ago but it didn't help. I think my only option is to reload the OS and restore configs from backup.
09-22-2016 07:57 AM
I see. Can you Choose System Administration > Configuration > Global System Options > Trust Communication Settings. In case it's enabled, please disable it and give another try.
~ Jatin
09-22-2016 08:05 AM
Still not getting anywhere. Getting
"ACS: Resource not found or internal server error"
ErrorCode: 500 has occured. Click here to get back to the server
When I click back to the server, I get the same error with
ErrorCode: 0 has occured. Click here to get back to the server
I think this is hopeless
09-22-2016 08:15 AM
Did you check the status of the service ( show app status acs) prior executing the "acs config-web-interface migration enable". Make sure ACS services are in running state and then test.
btw, what patch are you running on top of ACS 5.5 - this issue was not reproducible initially and the fixed was introduced in ACS 5.5p11 with some assumptions. Pls confirm the patch version.
~ Jatin
09-22-2016 09:19 AM
Not all services are up and running and reboots won't fix. I use to have TAC support but this product went End of Support recently.
pru-acs01/admin# show app status acs
ACS role: PRIMARY
Process 'database' running
Process 'management' running
Process 'runtime' running
Process 'ntpd' running
Process 'view-database' not monitored
Process 'view-jobmanager' not monitored
Process 'view-alertmanager' not monitored
Process 'view-collector' not monitored
Process 'view-logprocessor' not monitored
pru-acs01/admin# show application version acs Cisco ACS VERSION INFORMATION ----------------------------- Version : 5.5.0.46.8 Internal Build ID : B.723 Patches : 5-5-0-46-8
09-22-2016 09:31 AM
The required services are running fine. Looks like you have selected the "log-collector" as none that is why other services are not monitored. Can you apply the patch 11 and see if that makes any difference. Download patch from here
~ Jatin
09-16-2016 08:52 AM
Hi,
I would suggest to reset the view database.
Enter GUI credentials
Example : admin(config-acs)# acsview replace-cleandb
acsview replace-cleandb
Use the acsview replace-cleandb command to clean up the information in the ACS view database. This command removes all data from the ACS view database. That is, this command replaces the current database with a fresh view database.
Regards
Gagan
PS: rate it as correct if it helps!!!!
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide