ACS to RA server communication issue.

[Prasan Venky]

Hi all,

With reference to the post https://supportforums.cisco.com/message/3931622#3931622

I could find the below error on 'ACSRemoteAgent log file earlier.

ACSRemoteAgent 04/04/2012 08:30:34 A 0137 1752 0x0 CSLogAgent launched

ACSRemoteAgent 04/04/2012 08:30:44 E 0194 1752 0x0 CSLogAgent has terminated unexpectedly

ACSRemoteAgent 04/04/2012 08:30:44 A 0137 1752 0x0 CSLogAgent launched

ACSRemoteAgent 04/04/2012 08:30:54 E 0194 1752 0x0 CSLogAgent has terminated unexpectedly

As already said in the above link,  we are seeing this issue in all folders auth, admin.We disabled AV also in that PC where RA server installed.

To retrieve package.cab file do we need downtime..? how much ..?

Please help...

[Prasan Venky]

Hi Jatin,

Hope you are doing good. We have got time to get package.cab file in this week. will share the same once we get it.

Thanks

[Prasan Venky]

Hi Jatin,

We have got package.cab file from ACS. Please provide your analysis.

Thanks 

[Jatin Katyal]

Would it be possible for you to filter the logs with the time-stamp when you duplicated the problem and paste it here. I'm not in off and may not be able those files in this weekend.

Jatin Katyal
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[Prasan Venky]

Sure .. Will provide it in few minutes...

[Prasan Venky]

Hi jatin,

I could not find the logs files at the day when issue occured. Example the log file, it just skips the four days when we get 1 kb every where.

Logs from ACSRemoteAgent

ACSRemoteAgent 05/15/2013 16:24:06 A 0245 6000 0x0 RPC: Info request received

ACSRemoteAgent 05/15/2013 16:24:06 A 0290 6000 0x0 RPC: Info reply sent

ACSRemoteAgent 05/16/2013 13:25:52 A 0178 1500 0x0 Client connecting from x.x.x.x:1788

ACSRemoteAgent 05/16/2013 13:25:52 A 0245 7424 0x0 RPC: Info request received

ACSRemoteAgent 05/16/2013 13:25:52 A 0290 7424 0x0 RPC: Info reply sent

ACSRemoteAgent 05/16/2013 13:25:52 A 0435 7424 0x0 Client disconnected, thread 7424 terminating

ACSRemoteAgent 05/16/2013 13:25:53 A 0178 1500 0x0 Client connecting from x.x.x.x:1817

ACSRemoteAgent 05/16/2013 13:25:53 A 0245 3116 0x0 RPC: Info request received

ACSRemoteAgent 05/16/2013 13:25:53 A 0290 3116 0x0 RPC: Info reply sent

ACSRemoteAgent 05/16/2013 13:25:54 A 0435 3116 0x0 Client disconnected, thread 3116 terminating

ACSRemoteAgent 05/20/2013 15:10:44 A 0178 1500 0x0 Client connecting from x.x.x.x:4296

ACSRemoteAgent 05/20/2013 15:10:44 A 0245 7112 0x0 RPC: Info request received

ACSRemoteAgent 05/20/2013 15:10:45 A 0290 7112 0x0 RPC: Info reply sent

ACSRemoteAgent 05/20/2013 15:10:45 A 0178 1500 0x0 Client connecting from x.x.x.x:4299

ACSRemoteAgent 05/20/2013 15:10:45 A 0245 7404 0x0 RPC: Info request received

ACSRemoteAgent 05/20/2013 15:10:45 A 0290 7404 0x0 RPC: Info reply sent

ACSRemoteAgent 05/20/2013 15:10:45 A 0178 1

KVS

[Prasan Venky]

Dear Jatin,

Can you please share your suggestion here . ...

KVS