03-16-2020 07:05 AM
Hello Guys,
I have recently built ISE version 2.6, I have created admin account during the CLI setup and now when i access to the GUI i want to create a group for our IT Staff it allows me to create a group with no problem but when I create a user then add to the new group and after the user trying to login to the ISE the user cannot login, what Am I missing ?
I have doublicated the super admin group and changed the name to the groupe I wanted but still not working.
when the user trying to login it says (( invalid username or password. please contact your system administrator for assistance. ise))
Can anyone help how I can solve this problem please?
thank you
Solved! Go to Solution.
03-16-2020 08:06 AM
Hi,
If you're sure they're using the correct credentials and it fails, while your credentials work, make sure your admin user/group configuration is correct. Follow this guide for reference:
https://www.cisco.com/c/en/us/td/docs/security/ise/2-4/admin_guide/Workflow/b_overview_2_4.html
Regards,
Cristian Matei.
03-16-2020 08:06 AM
Hi,
If you're sure they're using the correct credentials and it fails, while your credentials work, make sure your admin user/group configuration is correct. Follow this guide for reference:
https://www.cisco.com/c/en/us/td/docs/security/ise/2-4/admin_guide/Workflow/b_overview_2_4.html
Regards,
Cristian Matei.
03-17-2020 02:34 AM
Hello Cristian,
Thank you for the info it helped me to solve the problem.
Regards.
SS
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