Alarm: External MDM Server Connection Failure

[Ariel_DF]

Hello,

I am getting the following alarm on the ISE node "External MDM Server Connection Failure", but communication does not seem to be lost between the ISE and Microsoft MDM. This happens sporadically, approximately every two or three days, the alarm goes off.

Could someone help me with this issue?

Thanks.

[marce1000 · Accepted solution]

             - FYI : https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwh51297

 M.

[Ariel_DF]

Thanks for the information!!! Best regards.

[deepgroove]

I can't lookup this bug, website says I am not entitled to view this bug.  Could you provide more info?

We are testing the Intune MDM function and we're having this same alert every hour.

CSCwh51297

[cghaderpour]

I have the same issue. Intune connection test shows totally fine but alerts come up everyday.

[jaydoer1]

 Thanks for the information!!

[mjbright757]

I'm not able to look this bug up either.  Getting the 'not entitled to view this bug' message.  Is it possible to get more information on this please?

[David Draper]

We are also running into this error and cannot look up the info.  We are seeing: "You are not entitled to access bug: CSCwh51297."

[varm461]

Same issue here, and getting error when trying to look up the bug.