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72261
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AnyConnect - Failed To Launch Downloader

jacovr
Level 1
Level 1

I am running Posture Checks on a large network and have 1 Machine are giving me the following error on the posture module:   (v4.4)

 

System Scan:

Failed to launch downloader.

 

I have reloaded the client & checked for firewalls/Antivirus ect

 

 

 

 

 

18 Replies 18

al-kilidar
Level 1
Level 1

updating the compliance module on ISE to the latest fixed this issue for me.

How do you update the compliance on ISE?

 

cr168326
Level 1
Level 1

If anyone is still facing this issue, you can try starting AnyConnect from command line using the command:

./vpn/vpn

and connect to host using command:

connect <host-name>

It worked for me.

NeemaM
Level 1
Level 1

It's a trust issue with your client and ISE.  There were talks about certificates in this forum, which is probably the root cause.  I personally have not digged deep enough to figure it out.  A quick workaround for me, and my end user's, is to simply disable the following:

 

NeemaM_0-1688756223320.png

 

This will surely work.  Then the client will be able to run the downloader.  

I think there were also some mentions about the version of the software that is installed.  I don't think that really matters in this case.  So long as there is a version mismatch between your end point and whatever the ISE policy is trying to configure, the provisioning policy of the ISE will attempt to push the software and execute it on your side.  If you so happen to have the same exact version, then this "failed downloader" issue may never even happen.  At least this is what I have gathered so far.

Hope this makes sense and helps.