Brand new virtual ISE cannot access the gui

[sandfed@cisco.com]

Just installed the small version of the virtual ISE. Other than the oddity with the port not being assigned as expected install and activation is fine. SSH and ping from my machine to the ISE works fine. Yet https to the ip results in "unable to connect" from both firefox and safari. Did the application stop and start with no change to the situation. Tried both https://{ip} and https://{ip}/admin same result. What simple step have I likely missed?

Version information of installed applications
---------------------------------------------

Cisco Identity Services Engine
---------------------------------------------
Version : 3.2.0.542
Build Date : Wed Oct 19 16:27:24 2022
Install Date : Fri Dec 22 07:45:45 2023

testise/admin#

[balaji.bandi]

When you install ISE, ISE take Long time to build. - check all services are running ?

#show application status ise

[sandfed@cisco.com]

The application says its running...

[balaji.bandi]

check command level :

#show ports | in 443

Try telnet to ISE ip with port 443

Try restarting the application ( after restart check again services all running and try access?)

#application stop ise
#application start ise

Note : i am in impression, ISE and Device you connecting same LAN, if they are different check any Firewall between which blocks your 443 access.

[Marvin Rhoads]

Did you by chance disable ipv6 on your Gi0 interface? It must be enabled as some internal docker containers use IPv6. When it is disabled, the application server will be running but the ISE server will fail to listen on tcp/443 for the Apache web server GUI.

There's a BugID on this but I can't locate it at the moment.

[Marvin Rhoads]

FYI the bug I mentioned can be found here: https://bst.cisco.com/bugsearch/bug/CSCwa08018