Cisco ACS view-alertmanager and view-logprocessor Not running

[SupportAC]

Hi ,

We have in our cisco ACS the processes view-alertmanager and view-logprocessor in state not running.

I tried to stop and start the procesess but same result. Any another idea?

Do Someone knows what is the function of this processes and what implies they aren´t running?

Regards

[balaji.bandi]

Try below commands from the command level see if you can able to fix the issue.

>application acs stop

>application acs start

if the problem still persists, if you have maintenance windows, reboot and let us know.

here is some more information for reference :

https://www.cisco.com/c/en/us/support/docs/security/secure-access-control-system/113485-acs5x-tshoot.html#p62

[SupportAC]

Hi,

Stop and start the processes didn´t work.

I´ll try to schedule a time window to reset the devices.

One question, do you know what are the functions of this procesess?

Thanks

[balaji.bandi]

here is the reference guide :

https://www.cisco.com/c/en/us/td/docs/net_mgmt/cisco_secure_access_control_system/5-8/command/reference/cli/cli_app_a.html

[SupportAC]

Hi,

Thanks anyway,  I see it before but this guide don´t explain to me the purposes and relevance of this process. And what imply that they aren´t running

Regards 

[balaji.bandi]

it is self explanatory on  table 8 ACS Log

if those not running, you would not get the expected log for reporting and alerts

MonitoringAndReportingAlert.log

Stores the logs from view-alertmanager process.

MonitoringAndReportingCollector.log

Stores the logs from view-logprocessor process.