07-15-2019 07:36 AM - edited 07-15-2019 07:37 AM
Hi,
I recently experienced a very critical incident within Cisco ISE.
Setup:
Cisco Application Deployment Engine OS Release: 3.0 ADE-OS Build Version: 3.0.4.070 ADE-OS System Architecture: x86_64 Copyright (c) 2005-2014 by Cisco Systems, Inc. All rights reserved. Hostname: ***ISE03 Version information of installed applications --------------------------------------------- Cisco Identity Services Engine --------------------------------------------- Version : 2.4.0.357 Build Date : Tue Apr 10 19:06:39 2018 Install Date : Thu Nov 8 14:31:47 2018 Cisco Identity Services Engine Patch --------------------------------------------- Version : 5 Install Date : Mon Dec 10 14:01:51 2018
The problem were just randomly, no change etc were made that day what i know.
A beautiful friday afternoon, all MAB device entries lost it's connection to;
- Static Group Assignment. (unchecked.)
- Identify Group Assignment: Were cleared from specific Identity Groups selections (dropdown menu).
- About 800 Entries affected, the date of the entries were registred as 1970-**-**. Felt like a database issue etc.
I've searched through all patches etc. of Cisco ISE 2.4, i haven't found anything connected to this.
I had to do a import of Devices, luckely i got a three month old backup of the MAB devices.
Does anybody experienced this issue?
If it ever happens again, what should look after and where to find the reason?
Best Regards,
David
Solved! Go to Solution.
07-15-2019 09:55 AM
07-15-2019 08:51 AM
07-15-2019 09:33 AM
07-15-2019 09:55 AM
04-06-2020 08:36 AM - edited 04-06-2020 08:36 AM
Did you open the TAC? Were you able to discover what caused this issue? I have had the issue twice now so I am very curious.
R\
George
04-06-2020 10:22 PM
The original post was related to Patch 5 which is quite old now.
The issue could be related to the following bug listed as fixed in 2.4 Patch 11 - https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvq58785
I would suggest updating to the latest patch to see if the issue is resolved. If the issue continues, you may need to open a TAC case.
04-07-2020 01:41 AM
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