Cisco ISE backup failing

[Kashish_Patel]

Has anyone seen this error while taking backup of Cisco ISE?

An error has occurred: CARS_XM_SSH_CONNECT : -306 : SSH connect error

Connectivity to repository is fine as I can see repository contents when I do : "show repository <repository name>", but while taking backup, I am seeing above error...Repository has RW permissions for everybody. Any ideas?

[Jatin Katyal]

Kashish,

looks like you are using SFTP.

What is the password length for this sftp user?

Jatin Katyal
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[Kashish_Patel]

8 characters...I have taken backups before using same sftp user/pass and it used to work fine before.

[Jatin Katyal]

did we change the sftp server recently? What vendor are we using? In case you have solarwinds then make sure you have scp and sftp both the protocols selected.

Solarwinds server config

File>configure>General Tab>Allowed Protocols>Select "Both" from Dropdown to select SCP and SFTP.

Jatin Katyal
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[Kashish_Patel]

sftp server is not new...same server was used before..

it is a SunOS sftp server...not solarwinds

[Jatin Katyal]

can you turn on the debugs

debug transfer 7

debug copy 7

debug backup-restore backup 7

Jatin Katyal
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[Jatin Katyal]

Kashish,

Let me know if you were able to fetch the debugs.

Jatin Katyal
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[nspasov]

I think what Jatin is suggesting is on the right track. I have seen this error before when I tried to use FTPS (which is FTP over SSL) where ISE actually performs SFTP (Which is SSH File Transfer Protocol) which is done over SCP. The two methods are frequently confused.

I hope this helps!

Thank you for rating!

[Kashish_Patel]

backup works from cli...so I am good for now.

[nspasov]

Good to hear! If your issue is resolved please mark this thread as "answered"

[Jatin Katyal]

I see...so previously you were taking it from GUI using SFTP.

Jatin Katyal
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