Cisco ISE backup move from ESXi host to another ESXi

[ismaildsi20]

Hello community,

We have a ISE VM installed on a ESXi host 6.7. We have taken a backup of that VM after configurations to another ESXi host( version 6.7) through starwind convertor and the job has completed successfully. However, upon powering on the backup VM on the other host, there is no output on console session and only cursor blinking. There is no resource issue on the other host. Please help. Quick responses will be appreciated.

Regards,

Ismail

[marce1000 · Accepted solution]

 - Rest assured that ISE will not support such foreign converters, use tools provided with the hypervisor only or simple vm-copy, even then online vm-migration may not be supported either.

 M.

[ismaildsi20]

then which tool is recommended from hypervisor ESXi?? Furthermore, the backup was taken after powering off the ISE VM!

[ahollifield · Accepted solution]

This is not supported.  If you are running ISE 3.1 or later, hot Vmotion is supported.  Anything older than that cold vmotion is supported.  Third party backup utilities are not supported and lead to the exact behaviors you are seeing now.  Your best course of action would be to deploy a new ISE node from OVA and then restore the tar.gz backup file you (hopefully) have backup on an external FTP, SFTP, SCP, etc server from the ISE maintenance/repository configuration. 

[Marcelo Morais]

Hi @ismaildsi20 ,

 you said " ... the backup was taken after powering off the ISE VM ... ", a snapshot after shut down the VM should work, please double check your new VM Resource Reservation (CPU, RAM and Disk).

Hope this helps !!!