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06-17-2025 05:12 AM
Hello community
We have built a Cisco ISE guest portal (sponsored portal) with login. In addition a Cisco WLC, which redirects the guests to the Cisco ISE portal. The authentication of the guests works without any problems. Unfortunately, the Authenticated Guest Counter remains at 0 and simply does not count up.
Does anyone have any idea what might be missing or not configured?
Many thanks
Solved! Go to Solution.
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Guest
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Identity Services Engine (ISE)
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06-20-2025 06:19 AM
Nothing can be seen today in the live log for the last 24 hours for the WLC and Failed Auth & Session.
In the Report -> Endpoint & Users -> RADIUS Accounting you can see that 3 weeks ago there was still data for Accounting Start, Stop & Interim Update. But that was 3 weeks ago. No current data.
Can an accounting be triggered on the WLC via CLI?
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06-20-2025 09:09 AM
get it, WLC is not send account anymore I think
check if FW block ports
what is WLC platform you have ?
MHM
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06-20-2025 07:12 PM
Have you tried running a monitor capture session on the outgoing interface on the WLC?
Please share output of
show run | section radius
show run | include aaa
Details are important. What IOS-XE version? Maybe there is a bug?

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